FREQUENTY ASKED QUESTION

What is Hudson & Park?

Hudson & Park offers simple, stylish clothing designed for everyday wear. Our collections for women and men combine modern essentials with timeless pieces made to be worn season after season. We focus on clothing that is easy to style and effortless to wear. We don’t follow short-lived trends — instead, we prioritize attention to detail, quality materials, and refined finishes.

Do you offer free shipping?

Yes, we offer free shipping on all orders. There are no minimum purchase requirements or hidden conditions — we believe shipping should be simple and hassle-free.

How long does delivery take?

Orders are processed within 1–2 business days. Standard delivery typically takes 3–7 business days. You can expect your order to arrive within 4–9 business days. Once your package ships, you will receive a real-time tracking link.

Do you ship internationally?

At this time, we ship within Poland only. Our focus is on delivering the best possible local shopping experience. If we expand to international shipping in the future, our customers will be the first to know.

What is your return policy?

Changed your mind? No problem. You have 60 days from the delivery date to return your items. Simply contact us at hello@hudsonandpark.com, and our team will guide you through the return process.

How long does a refund take?

Once your return is approved, refunds are typically processed within 7 business days. Depending on your bank, it may take a little longer for the funds to appear in your account.

Do you accept exchanges?

Yes, we offer exchanges. If you’d like to exchange an item, please email us at hello@hudsonandpark.com, and we’ll help you choose the best option.

What payment methods do you accept?

We accept American Express, Apple Pay, Google Pay, Mastercard, Maestro, Shop Pay, UnionPay, and Visa. All transactions are securely processed using SSL encryption.

Are my personal and payment details secure?

Absolutely. Protecting your personal and payment information is a top priority for us. Hudson & Park never stores sensitive payment data, and all transactions are fully secured.

What should I do if my order hasn’t arrived?

First, please check the tracking link included in your shipping confirmation email. If more than 7 business days have passed and your order has not arrived, contact us at hello@hudsonandpark.com, and we’ll investigate immediately.

What if I receive a damaged item?

We’re very sorry if your item arrives damaged. Please email hello@hudsonandpark.com with a brief description of the issue and, if possible, a photo of the product. We’ll send a replacement or issue a full refund — your choice.

Can I change or cancel my order?

If your order has not yet been shipped, we may be able to change or cancel it. Please contact us as soon as possible after placing your order, and we’ll do our best to help.

Need additional help?

We’re always here for you. Reach out to us at hello@hudsonandpark.com, and our team will be happy to assist you.